Terms & Conditions

SHIPPING

All orders included bird cages are shipped Fedex or UPS Ground unless specified otherwise.  Next-Day Air, 2nd-Day Air and 3-Day Select are available upon request at customer’s expense.

For bird cages sales and other bird products, we are offering free shipping on orders above $250.00.

RETURN POLICY

simbad’s bird house products are 100% Guaranteed. Should you need to make a return or exchange:

Contact our Return Department for a Return Authorization Number (RMA). We cannot accept returns without this number on the package. Return merchandise within 30 days from the date of receipt for a full refund or replacement.  Returned merchandise must be in the original condition and the original carton that it was shipped in or a restocking fee will be charged. This includes bird cages.. Customer pays freight back.

Damages: You must file a Claim Form with carrier.

All discrepancies must be reported within 48 hours of receipt of your order. We will not be responsible beyond 48 hours.

PAYMENT PLANS 

VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS

Accepted on all orders.

All orders must be prepaid.

We have a great offer if you are buying bird cages and other bird supplies:

FREE SHIPPING on all orders of $250.00 or more in the Continental U.S.